Refunds, Returns & Shipping Policy
We believe in our products and think you will too. If not, ExactNature.com offers a 100% Money Back Guarantee within 90 days of date of purchase.
If you are not satisfied, we will refund your money, less the shipping. Before throwing in the towel, however, be sure to give the product(s) some time to work, for your sake. These products often require a few weeks of trial before you notice a difference.
CAREFUL AND COMPASSIONATE CUSTOMER SERVICE
Exact Nature understands how important this is for you. Our singular focus is on people in recovery. With this comes a higher sense of duty and a greater sensitivity to the special needs of our customers.
We also fully respect and honor our customer's need for anonymity. Your personal information is safe with this – we will not sell this information; it will only be used to provide you with better service.
If your products arrive damaged, Exact Nature will refill the damaged product as soon as possible.
Please notify us of this by email at Support@ExactNature.com. At that time, we will make arrangements with you for the new delivery.
All orders over $100 will receive free shipping.
Exact Nature will ship within the United States only at this point in time. This will change if international laws regarding CBD-based products change.
Exact Nature products are shipped within one business day. When ordering on-line, you will receive a confirmation notice indicating that your order has been placed. A second notice will be sent with your tracking information. Tracking numbers are provided for US Postal Service (USPS) as well as United Parcel Service (UPS).
If you have any questions regarding shipping, please email us at Support@ExactNature.com.
Thank you so much for reaching out and we are hoping for the best for you.
OUR BEST WISHES FOR YOU
Thank you for reaching out and for trying our products. We wish you all the best and hope that our relationship will be a long one.